e-learning for service onboarding
Meet Luigi, the puzzle enthusiast. Luigi loves nothing more than a good puzzle, but he’s not quite as good at putting them together as he thinks he is. He took on a new challenge—a 3000-piece puzzle in one weekend! But, as he begins to piece it together, he realizes it’s not as easy as it seems. He’s determined to finish it, but he’s missing one important thing: clear, easy-to-follow instructions.
“Where there’s a will…there’s a way…(or…50 family members, more like it) huh, right? Ok, focus, Luigi. Find your zen! I’m so smart I know don’t even get myself sometimes,” he blurts out, trying to find humor in the situation.
“I mean, seriously, how hard can it be? It’s just a bunch of little pieces that have to fit together, right?” Luigi said reassuringly, as he began to sort through the puzzle pieces.
But as he begins to piece together the puzzle and frantically search for the missing “male corner piece,” he finds himself growing more and more frustrated. The instructions are confusing, and he can’t find the right pieces to fit together. It’s like trying to understand a physics textbook without a teacher.
Let’s not kid anyone, he’s not exactly a modern-day Archimedes, but he’s determined to finish that puzzle, no matter how many times he has to turn the instructions upside down and inside out.
“Where’s that chubby corner piece with the red and yellow flowers? I know it’s around here somewhere,” Luigi mutters to himself, accidentally dropping some vintage Italian swear words.
He tries to decipher ancient hieroglyphs, aka the instructions, and still can’t find the pieces that fit together. It’s like trying to solve a physics equation without a calculator—no, it doesn’t!
But with eLearning, Luigi can solve that puzzle like a pro in no time.
Just like Luigi, putting together a product or service for customers or clients can be a difficult and overwhelming process, especially when it comes to products or services that have multiple features or require a certain level of knowledge to use them. And just like with the puzzle, if the customer can’t figure out how to use the product, they can give up or return it.
But imagine if he had access to an interactive, step-by-step e-learning tutorial that walked him through the process of putting the puzzle together—it would make his life so much easier and less frustrating!
What is e-learning and how can it help with onboarding?
Just like Luigi with his puzzle, customers can feel overwhelmed and frustrated when trying to set up and use a new product. Whether it’s hardware or software, the key to successful onboarding is clear, easy-to-follow instructions—and that’s where eLearning comes in!
E-learning, or the use of technology to provide education and training, can be a game changer when it comes to onboarding customers or clients to your products or services. It can provide clear and concise instructions that customers can follow, just like Luigi’s puzzle box with a picture of the completed puzzle on the box. With eLearning, customers can learn at their own pace and in their own time, without the fear of making mistakes. This can be especially useful for complex products or services that may have a steep learning curve.
eLearning can provide the clear and concise instructions customers need to navigate the complexity of the product and help them discover its beauty.
“Wow, this eLearning stuff is a game changer. I finally understand how all these pieces fit together,” Luigi said as he finished his puzzle with a devilishly satisfied smile.
e-learning for hardware vs. Software products
Imagine Luigi trying to put together a puzzle of a cityscape, but instead of clear and easy-to-follow instructions, he’s stuck with a confusing manual written in a foreign language. It’s like trying to onboard customers to a hardware product without clear and detailed instructions.
The traditional method would be to dig through a thick manual filled with confusing technical junk and tiny illustrations. But with eLearning, he could simply log into an LMS or a website and find interactive tutorials and videos. It’s like having a virtual expert right next to him, guiding him through the process step by step.
But, you may be wondering, exactly how do you use eLearning to onboard customers to a product? Well, it depends on whether your product is hardware or software.
Let’s start with software.
Discover the power of software simulation in eLearning.
With a safe and guided environment, you are taken through branching scenarios and transported to a simulated environment that mimics the interactivity of the real software.
By simulating the experience, you can test drive the software in a controlled environment, making your software experience faster and smoother.
Onboarding is a breeze with eLearning, and you’ll be familiar with everything in no time.
You can use similar simulations to give customers a hands-on experience with your product or service. This can be especially useful for complex software that can have a steep learning curve. By using simulations, customers can experiment and learn at their own pace, without the fear of breaking anything.
Now let’s talk about hardware.
E-learning has come a long way from traditional whiteboards and textbooks. With an increase in technology, eLearning has shifted to immersive and interactive learning experiences. Today’s eLearning hardware offers engaging tools such as drag-and-drop activities, 3D simulations, explainer videos and interactive animations, which make learning a dynamic process.
These hands-on interactive features bring learning to life, making learning accessible, engaging and fun. Nothing beats an avid fan base!
Simplify the learning curve with clear instructions. Your tech-challenged clients/customers will love you for it, and they’ll easily master your multi-functional products or services in no time.
Imagine giving Luigi a virtual puzzle where he can make mistakes without ruining the final product, and he can even get hints and tips along the way.
This is the power of e-learning to onboard customers for both hardware and software products; it makes the process less frustrating and more efficient.
The benefits of e-learning for onboarding
When it comes to onboarding customers to a product or service, eLearning offers countless benefits. This one stands out:
- eLearning tutorials and how-tos increase customer satisfaction by providing them with the necessary information and training on how to use your product or service.
- Investing in eLearning is a one-time investment that can be used again and again, saving time and money in the long run.
- E-learning is consistently good, eliminating the chance of onboarding being affected by the mood or performance of the person conducting the training.
- E-learning is efficient and fast, allowing customers to go through the training at their own pace and according to their schedule.
- eLearning gives customers the flexibility to learn when it’s convenient for them, increasing the chances that they will retain the information and use your product or service successfully.
- Using eLearning as a supplement to customer service can help answer common questions and reduce the workload on support teams.
- By offering boss e-learning as part of your customer service package, you can differentiate yourself from competitors and increase your sales.
- eLearning can be a cost-effective solution for onboarding customers and providing ongoing training, which can benefit all departments of your organization.
In a nutshell, eLearning is a win-win for both the customer and the company, just like how Luigi finally completed his puzzle with the help of a clear and comprehensive manual.
e-learning for sales and marketing
Want to boost your sales and stand out from the competition? Look no further than eLearning!
Not only does it provide comprehensive after sales support, but it can also be used as a unique selling point for your company. Let’s take a look at the features of eLearning that will set your company apart and give your sales team something to brag about.
e-learning as a right hand for customer service
eLearning can serve as a valuable tool for customer service teams. By giving customers access to comprehensive tutorials and resources, any question or issue related to the product can be easily resolved.
e-learning and sales advantages
e-learning can have a positive impact on a company’s sales efforts. By boasting a comprehensive and efficient after-sales support system, a company can differentiate itself from its competitors and attract more customers.
Long-term savings with e-learning
eLearning can save companies money in the long run. By eliminating the need for in-person onboarding, eLearning can be used repeatedly, resulting in a one-time investment that can save time and money.
Convenience for customers
eLearning can make the onboarding process more convenient for customers. By allowing them to move through the process at their own pace and on their schedule, eLearning can improve the overall customer experience.
Investing in eLearning for sales and marketing can be a game changer for any organization. It differentiates your company from competitors, improves customer satisfaction and can lead to increased sales.
With clients and customers raving about your product or service, they become like walking billboards and brand ambassadors. Your company stands out, customer and customer satisfaction soars, and sales skyrocket!
Who doesn’t want loyal customers and clients who spread the good word about your company? Right there is the winning formula for success!
Just like Luigi, who was able to assemble his puzzle with ease thanks to eLearning, your customers will also benefit from the comprehensive support and education that eLearning can provide.
Finally, eLearning is the missing puzzle piece to onboard your customers or clients to your products or services. Say goodbye to the frustration of confusing instructions and hello to a seamless, efficient and enjoyable experience for your customers. With eLearning, your company can increase customer satisfaction, increase efficiency and speed, and even give your sales and customer service teams a competitive edge. Plus, it’s a one-time investment that can save you time and money in the long run.
Don’t be like Luigi trying to put together a puzzle in the dark. Invest in eLearning and light the way to a seamless onboarding experience for your clients and customers. It’s a win-win for everyone!
“When everything seems to be going against you, remember that an airplane takes off against the wind, not with it.” – Henry Ford
Images from Freepik have been modified by eWyse.
eWyse is an award-winning agency that uses a unique methodology called the 3C Framework to build perfect eLearning courses that engage, entertain and educate learners while helping companies achieve their goals. Let’s discuss your ideas!