Why Generate LMS Custom Reports?

Why generate LMS custom reports to monitor external partner performance

Out-of-the-box reports have their uses. They can monitor internal employee engagement and completion statistics. However, watching external partners is a whole new analytical ball game. You need to verify that they meet company standards and avoid the most (and expensive) compliance issues. As such, robust reporting is a must for your new extensive business system. These are just some of the benefits of generating LMS custom reports to monitor the performance and skill of external partners.

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7 Top Benefits of Using LMS Custom Reports to Track External Partner Performance

1. Reveal general gaps in maintaining company standards

Everyone has unique challenges that they must overcome to reach their full potential. External partners are no exception. LMS Custom Reports help you publicize common features with compliance. For example, many remote sales associates are unaware of the dress code or COI policies, as evidenced by low assessment scores. With this information, you can ensure that they maintain company standards and maintain your image by providing follow-up support tools instead of gaps getting in the way of their performance and tarnishing your reputation.

2. Improve external partner satisfaction to retain your top performers

Another measure to keep an eye on is overall satisfaction. How happy are external partners with your instructors or course design? Does it give them enough practical application? Is the system easy to navigate? An LMS Custom Report Generator helps you retain top talent by meeting their needs and improving your strategy. For example, survey and opinion poll data let you know that they are dissatisfied with the JIT library. It does not address their diverse training goals or preferences. As a result, you can fine-tune your repository to retain your best sellers and service providers instead of finding replacements.

3. Customize the process using actual activity reports

You can never say how an external pattern will react in stressful situations or if they can use your training tools in practical environments. Unless, of course, you include simulations, branch scenarios, and other actual activities. Then use the LMS Custom Reports to highlight challenges and improve training personalization. These reports indicate where partners are struggling, what skills they lack and the strengths they possess. As a result, you can tailor resources that provide support at the moment of need and target important gaps.

4. Test their ability by finding the right level of difficulty

Boredom is the arch-enemy of L&D. Especially for external partners who do not have colleagues or managers to give them a push. LMS reporting features such as completion times and assessment results help you to find the ideal difficulty level. Slow completion times mean they need more information or skills to achieve the goals. Blowing through the track is a sign that they are not being challenged enough, which can lead to boredom. Finding the perfect spot on the difficulty level enables partners to test their ability and continually strengthen their talents.

5. Use assessment scores to go beyond completion statistics

Another use for assessment scores is to dig deeper into completion statistics to identify the “why” behind partner performance issues. For example, a member of your extended sales channel is usually slow. They take twice as long to complete modules and activities compared to peers. Get to the root of the problem by evaluating assessment results and then offering complementary training tools. LMS custom reporting not only lets you identify the problem, but quickly identifies the cause. It gives you a more comprehensive overview of KPIs that matter most to your organization.

6. Monitor certification paths to improve accountability

Some external partners may use the distance as an excuse to evade their training duties. Before you know it, their negligence is costing you thousands in compliance violations or workers’ compensation claims. With an LMS-appropriate report generator, you can hold partners accountable and track their certification progress. See who has earned what certificates, who is about to renew, and how well they understand the subject. Some LMS solutions even have automated certification reminders that let partners know when it’s time to refresh and recertify their memory.

7. Reduce external partner training costs and seating times

The bottom line is that external partners should contribute to your profit margin. They need training resources just like everyone else, but you can not spend a small fortune on L&D. LMS reporting helps you cut costs as you can improve personalization and quickly identify areas for improvement. It also reduces seating time so that external partners do business again as usual instead of spending the day at a training seminar. To illustrate this point, let’s say a remote customer service representative logs on to the JIT library for a quick company policy tutorial. They are able to address the consumer’s complaint and keep them satisfied without violating protocols. That JIT was created in response to low assessment scores and completion rates across the board. Reports revealed that partners were unaware of customer service policies and your L&D team acted quickly to bridge the gap, reducing risk, improving profits and increasing customer satisfaction scores.

Closure

LMS custom reports shine the spotlight on common challenges and track external partners’ performance while taking personal paths. You can even find the right balance of challenge to avoid boredom without causing unnecessary stress. It all starts with an LMS that includes a custom report generator so you can monitor reports that match your KPIs. But keep in mind, these rewards also depend on your evaluation techniques. Schedule reports to streamline delivery and use data visualization to track trends.

Are you looking for a comprehensive enterprise platform to provide distance learning and monitor external partner performance? Find an LMS that offers the complete package using our LMS guide. You can even read the latest reviews to see how your top picks perform in real trials.

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